WING SAMUI APP Privacy Statement

Thank you for using the WING SAMUI APP service provided by Wing Samui Condo Co., Ltd. (hereinafter referred to as "the Company"). This privacy statement is intended to inform you in detail about how we collect, use, store, share, transfer, and protect your personal information, ensuring your privacy and data security. Please read and fully understand the entire contents of this privacy statement before using this app.

I. Scope of Application
This privacy statement applies to all personal information you provide while using the services of this app, including but not limited to account registration, service reservations, payment information, feedback, and other personal data. If you choose to use any service of this app, it means that you agree to this privacy statement and our collection and use of your personal information.

II. How We Collect and Use Your Information
We collect the following types of information based on your usage needs and service functions:

Account Registration Information: Including but not limited to name, phone number, email address, etc.
Information Provided During Use: Such as personal data, reservation information, payment information, reviews, ratings, etc., that you fill in while using this app.
Device Information and Log Data: Including device model, operating system version, device identifier, IP address, usage duration, etc.
Payment Information: When you make payments, we collect your payment account information, such as bank card number, payment tool information, transaction details, etc.
Location Information: When you use location-related services provided by this app, we collect your location information, such as GPS data or network location information.

We only use your personal information in the following scenarios: 6. Providing, Optimizing, and Improving Services: Based on your personal needs, we optimize functions and improve the user experience. 7. Account Management and Business Processing: Such as registration, login, order processing, payment settlement, customer support, and other related services. 8. Personalized Services and Recommendations: Based on your historical behavior, interests, and needs, we recommend suitable products and services. 9. Notifications, Marketing, and Promotions: Sending you notifications, promotional activities, and promotional information about this app through in-app notifications, emails, text messages, etc. 10. Compliance with Legal and Regulatory Requirements: Handling necessary legal matters, preventing fraud, and fulfilling other legal obligations.

III. How We Use Cookies and Similar Technologies

Use of Cookies
To ensure the normal operation and service quality of this app, we use cookie technology to store and read information. A cookie is a small data file stored on the user's device, which helps us optimize the user experience. Through cookies, we can remember your login status, personalized settings, and usage preferences, thus providing you with more suitable services.

Device Information Collection
To improve the service quality and stability of the app, we automatically collect device information, including device model, operating system version, device identifier, network information, etc. We may analyze this information to optimize the app's performance and compatibility.

Cookie Management
You can disable or clear cookies through your browser settings. However, disabling cookies may affect some functions of the app and cause some personalized services to not work properly.

IV. How We Share, Transfer, and Disclose Your Information
We promise not to sell your personal information to third parties, but we may share information with third parties under the following circumstances:

Third-Party Service Providers: Such as payment platforms, cloud service providers, logistics companies, customer support, etc. We will only share the minimum information necessary to fulfill the services and require third parties to take appropriate privacy protection measures.
Partners and Suppliers: To provide services, fulfill contracts, or cooperate on projects, we may share your information with partners, contractors, and suppliers.
Legal Requirements: When required by law, we may disclose your information, such as under court orders or requests from relevant government agencies.

In the event of a merger, acquisition, or asset transfer of the company, your personal information may also be transferred. We will take necessary measures to protect your personal information and will notify you in accordance with the law.

Unless required by law or with your explicit consent, we will not publicly disclose your personal information.

V. How We Store and Protect Your Information

Storage Location
Your personal information will be stored on servers that comply with Thai legal requirements and protected by appropriate physical and technical security measures.

Storage Period
We will retain your personal information for as long as necessary to provide services or as required by laws and regulations. We will make every effort to delete or anonymize your information when it is no longer needed to avoid unnecessary storage.

Data Security Measures
We take a series of security measures to protect your personal information, including data encryption, access control, firewalls, and security protocols. We will regularly review and update security measures to ensure the safety of your data.

VI. How You Can Manage Your Information

Access, Correction, and Deletion
You can access, update, or delete your personal information at any time through the app’s settings. If you are unable to perform the related operations through the app, you can also contact us via our customer service channels, and we will process it within a reasonable time.

Account Deactivation
If you decide to stop using this app and deactivate your account, you can request to deactivate your account through the app settings or by contacting us. After deactivation, we will delete your personal information unless required by law to retain it.

Withdrawal of Authorization
You can withdraw your authorization for us to process your personal information at any time. After withdrawing authorization, some services may no longer be available, but you will not incur any additional charges.

VII. How We Handle the Personal Information of Minors
This app is not intended for minors under the age of 18. If we discover that we have collected personal information from a minor, we will immediately take steps to delete the information. If you are a guardian of a minor and find that your child has provided personal information, please contact us as soon as possible.

VIII. How We Handle Your Sensitive Personal Information

Definition of Sensitive Information
Sensitive personal information includes payment information, home address, ID numbers, etc., which generally require higher privacy protection.

Collection and Processing of Sensitive Information
When collecting sensitive information, we will specifically inform you of the collection purpose and take security measures such as encryption to protect your information. We will minimize the collection of sensitive information and only collect and use it when necessary.

IX. Updates to This Privacy Statement
We may update this privacy statement in response to changes in laws and regulations or business needs. The updated privacy statement will be notified to you via in-app notifications, emails, etc. The new privacy statement will take effect from the date it is published. If you continue to use the services of this app, it means you agree to the updated privacy statement.

X. Applicable Law and Dispute Resolution
This privacy statement is governed by the laws and regulations of Thailand. If a dispute arises between us regarding privacy matters, it should be resolved through friendly negotiation. If negotiation fails, the dispute can be submitted to the courts in Thailand for resolution.

XI. Contact Us
If you have any questions or suggestions regarding this privacy statement, or if you encounter issues exercising your rights to information protection, please contact us via the following channels:

Email: service@wingsamui.com
Phone: +66 888877877
Company Name: Wing Samui Condo Co., Ltd.
We promise to make every effort to reply to your inquiries promptly and provide support.